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These terms set out the conditions under which tbk99 makes its platform available to you — covering how your account works, what transactions are permitted, and how disputes are handled. Access to and use of the platform depends on your local law and eligible region.
By opening an account with us, you confirm that you have read and accept these terms in full. They apply to every session, every transaction and every interaction you have with the platform — whether you access it from a mobile browser, a saved bookmark or a desktop device. We update these terms when our services change, and the version published at the time of your activity is the one that applies. Where a specific game, payment route or account feature carries its own additional terms, those sit alongside these and do not replace them. For transactions, the terms that apply depend on the payment route you use. Rocket and Upay payments are processed through the rails those providers operate, and the limits, verification steps and processing behaviour shown at checkout are part of those providers' own conditions. We make those visible to you in the deposit and withdrawal screens inside your account. If a discrepancy exists between what you see there and what a third-party provider states, contact our support team and we will clarify which condition governs. Nothing in these terms removes your rights under applicable local law, and access to the platform remains subject to the rules of your region.
These terms have a defined boundary. Understanding what they cover — and what they do not — helps you know where to look when a specific situation arises. Some areas are governed by separate policies or by the rules of third parties we work with.
These terms govern how your account is created, verified and maintained. Login credentials, session behaviour and account-level permissions are all subject to the conditions set out here. Changes to your account details must follow the steps shown in your account settings.
Deposits and withdrawals processed through Rocket or Upay are covered by these terms alongside those payment providers' own conditions. The limits and verification requirements shown in your account screen at the time of a transaction are the authoritative reference for that activity.
Game titles available in the lobby — including content from PlayStar, Pragmatic Play, Spadegaming, Microgaming and Habanero — are subject to each provider's own content licensing. We make that content available to you; the provider retains its own terms over the game itself.
Links to external services, payment provider interfaces and any third-party tools we surface are not governed by these terms. We do not accept responsibility for the policies or practices of external providers. Review each third party's own published terms before using their service.
These terms are not just obligations — they also describe what you are entitled to do. You can review your full transaction history inside the account wallet section at any time; that record covers every deposit and withdrawal, including those processed through Rocket and Upay. If something in that record looks wrong, you have the right to raise a correction request with us. Submitting a request does not require you to close your account or escalate externally first. We will review the record against our system logs and respond through the same channel you used to contact us. You can also update your registered details — email address, phone number and wallet identifiers — by following the fields shown in your account profile page. Some changes require identity verification before they take effect; the page shows you which ones. If you want to understand how a specific term applies to your situation, our support team can walk you through it.
Your account wallet screen shows a full log of every deposit and withdrawal. This includes transactions via Rocket and Upay. You can filter by date and export the view for your own records.
Update your registered phone number, email or wallet details through the profile section of your account. Fields that require verification will prompt you through the steps shown on screen before saving.
If a specific clause in these terms is unclear in the context of your account activity, contact support directly. Reference the transaction ID or the relevant section of these terms so we can give you a precise answer.
If you believe your account has been affected by an error in how these terms were applied, you can request a formal review. Use the live chat or email routes shown in the support section of this page.
Three contact routes are available if you have a question about how these terms apply to your account. Each route connects to the same support team — choose the one that fits your situation and the urgency of your query.
The live chat button appears on every page of the platform when you are signed in. Open it and select the account or terms topic to connect with the support team. Have your account ID ready so the agent can pull up your record immediately.
For written queries about specific clauses or transaction disputes, email the address published on the Contact page. Include your account ID, the relevant transaction reference and a clear description of your question so we can respond with the right detail.
The Help Centre on the platform contains documented answers to common terms questions, including how payment conditions interact with account rules for Rocket and Upay transactions. Search by topic or browse the policy section directly.
We keep these terms current and apply them consistently across every account. Here is how we handle the areas that matter most to how your account is managed under this policy.
We collect only the information required to operate your account — registration details, transaction records and session logs. That data is held in line with the retention periods stated in our privacy policy, which is published separately on this platform. We do not sell your data to third parties.
Your account is protected by the credentials you set at registration. If you believe your login details have been compromised, use the password reset path on the login screen immediately and contact support to flag the session. We log all sign-in activity against your account.
When these terms change, the updated version is published here with a revised date. Continuing to use the platform after an update constitutes acceptance of the new terms. If a change materially affects your account, we aim to notify you through the contact address registered on your account.
To request a formal review of how these terms have been applied to your account, or to ask us to correct a data record, use the email route on the Contact page. State your account ID and the specific record or clause involved so we can act on your request without delay.
These are the questions we hear most often about how our terms work in practice. Each answer points to the relevant account screen or support route so you know exactly where to go.
Yes. These terms apply to your account and all activity on the platform, including every game session. Game providers like Pragmatic Play and Habanero also carry their own content terms, which sit alongside these. Where there is a conflict, contact support and we will clarify which term governs.
The platform terms apply to all transactions. Rocket and Upay payments are additionally subject to those providers' own conditions, which are displayed at the point of transaction in your account. The limits and verification steps you see on screen are the authoritative reference for that specific payment.
The current version is always the one on this page. We update the publication date when a change is made. If a change materially affects your account conditions, we aim to notify you at the email address registered on your account before the new terms take effect.
Access depends on your local law and eligible region. We do not make representations about the legal status of the platform in any specific jurisdiction. It is your responsibility to check whether accessing and using the platform complies with the laws that apply where you are located.
Raise it with us directly through live chat or email, referencing your account ID and the relevant transaction or session. We will review the record against these terms and respond with a clear explanation. You do not need to escalate externally before contacting us first.
Retention periods are set out in our privacy policy, published separately on this platform. Transaction records are held for the period required to fulfil our operational and any applicable legal obligations. To request a copy of your data or ask about a specific record, use the email support route on the Contact page.