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tbk99 is clear about what data we collect, why we collect it and how you can review or correct it at any time through your account. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account with tbk99, we collect the details you enter directly — your name, contact information and the payment method you choose to link, whether that is Rocket, Upay or another supported channel. We also collect device and session data automatically: the browser type, screen resolution and connection state your device reports when you load the lobby or check your account wallet. This information helps us present the correct account view on your handset and troubleshoot access issues when they arise. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors — for example, when a Rocket transfer is initiated — is governed by those processors' own agreements, and we describe that boundary clearly in the scope section below. We retain your account records for as long as your account remains active and for a further period required under applicable financial record-keeping standards. You may request a summary of what we hold by contacting our support team through the routes published on the site. Availability of this policy's protections depends on your local law and the eligible region in which you access the platform.
Not every part of your digital footprint falls under this policy. We cover what happens inside your tbk99 account — from login to wallet activity. Anything that happens on third-party networks or processors sits outside our control, and we describe that split here so you know exactly where our responsibility begins and ends.
Any data you submit when logging in, verifying your identity or updating your account profile is covered by this policy. This includes your saved contact details, your session history and the device identifiers associated with your account.
When you initiate a deposit or withdrawal through a channel such as Rocket or Upay, we record the transaction reference and status on our side. The payment processor holds its own record under its own privacy terms, which you should review separately.
Pages you browse on tbk99 generate session cookies and analytics events. These are used to keep your lobby state consistent across page loads and to understand which account areas you visit most — not to profile you for external advertisers.
Links to external sites, game studio lobby frames from providers such as Pragmatic Play or Habanero, and any third-party support widget operate under their own privacy policies. We cannot be responsible for data practices outside our own platform boundary.
You have real choices here, not just passive notice. If you want to see what personal data we hold against your account, you can request a data summary by contacting our support team through the live chat route or the email address published on the site's contact page. If any detail is wrong — a misspelled name, an outdated contact number, an incorrect wallet reference — you can raise a correction request through the same channel and we will action it once your identity is confirmed. You can also ask us to delete data that is no longer necessary to keep your account running, subject to any retention period required under applicable financial rules. These rights apply where your local law recognises them; if you are unsure whether they apply in your region, our support team can point you to the relevant part of this policy. We aim to acknowledge every request within a reasonable period and to give you a clear answer, not a form letter.
Contact support to request a summary of the personal data linked to your account. We will confirm your identity first, then share what we hold in a readable format.
If your name, contact number or linked wallet reference is recorded incorrectly, raise it with support. Corrections are processed once we verify your account ownership.
Any question about how a specific piece of data is used — for example, how a Rocket transaction reference is stored — can be sent to our support team for a direct, policy-grounded answer.
Where your local law allows and no mandatory retention period applies, you can ask us to remove data that is no longer needed to operate your account. Support will confirm the outcome.
If you have a question about this privacy policy, want to exercise a data right or need to report a concern about how your information is handled, use the contact routes published on tbk99. We do not accept privacy requests through social channels. Use only the routes listed here, which we keep current on the site.
Open the live chat widget from any page on tbk99. State that your question relates to the privacy policy and our team will route it to the right person.
Send your request to the email address listed on the site's contact page. Include your account username and a clear description of the data request or question.
The help section inside your logged-in account area contains policy references and a direct form for data-related requests. Log in and navigate to the help or support tab to find it.
We keep the data we collect proportionate to what your account actually needs. Session cookies are cleared when you close your browser; persistent cookies that remember your login state are retained only while your account is active and can be cleared from your browser settings at any time. Account data is stored in access-controlled environments and is not shared with third parties except where a payment processor such as Rocket or Upay requires a transaction reference to complete a transfer you have initiated. If you close your account, we retain the minimum financial record required under applicable rules and delete the rest on a schedule we can explain on request.
We use session cookies to keep your lobby state consistent and persistent cookies only to remember your login preference. You can clear or block cookies in your browser settings; doing so may affect how your account page loads.
Access to your stored account data is restricted to authorised team members who need it to resolve a specific support request. We do not give broad internal access to personal account records.
Active account data is retained while your account is open. After account closure, financial transaction records are kept for the period required under applicable rules; all other personal data is removed on a rolling basis.
When we update this policy, we publish the revised version at tbk99/privacy-policy/ and note the change date at the top of the page. Continued use of the platform after a change means you have read the updated policy.
These are the questions we hear most often from account holders in Bangladesh about how their data is handled. If your question is not here, reach out through live chat or the email address on the contact page.
We collect the name, contact details and payment method information you submit during account setup. We also record device and session data automatically — browser type, screen size and connection state — so we can display your account correctly on your handset or desktop.
When you initiate a transfer through Rocket or Upay, we pass the transaction reference needed to complete that transfer. The payment processor then handles it under its own privacy terms. We do not share your broader account profile with payment processors.
Contact our support team via live chat or the email address on the site's contact page. State clearly that you are requesting a data summary, include your account username, and we will verify your identity before sharing the information in a readable format.
Yes. Raise a correction or deletion request through our support routes. Corrections are processed once we confirm your account ownership. Deletion requests are honoured where your local law allows and where no mandatory financial retention period applies to that data.
We use session cookies that clear when you close your browser, and persistent cookies to remember your login preference. You can block or clear cookies in your browser settings at any time. Blocking persistent cookies may mean you need to log in again each visit.
After closure, we retain the minimum financial transaction records required under applicable rules and delete remaining personal data on a rolling schedule. You can ask our support team to confirm the specific retention period that applies to your account records.