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This page sets out how tbk99 operates its legal framework for account holders in Bangladesh — covering what rights you hold, how this policy applies to your account activity, and where to raise a question if something is unclear. Access to tbk99 and its services depends on your local law and eligible region.
operates under a policy framework that governs how your account is created, maintained and closed. This framework is not a blanket claim of legal authority in any jurisdiction — it is the set of rules that define how we handle your data, your account records and your transaction history on this platform. Access to the platform, including the ability to deposit via Rocket or Upay, is subject to the laws and regulations applicable in your region. We do not assert eligibility on your behalf; you are responsible for confirming that using this service is permitted under your local law before opening or continuing to use an account. Our policy applies equally to all account-level activity: wallet transactions, account settings changes, support requests and any communication you send us through published contact routes. Where local law creates specific rights — for example, the right to request a copy of your stored records or to correct inaccurate account details — we will process those requests in accordance with our published procedure. If you use Rocket or Upay to fund your account, the transaction records associated with those payments fall within the scope of this policy. We retain account-level data only for as long as it is operationally necessary or required by applicable rules. Payment chips covered by this policy include Rocket and Upay deposits and withdrawals processed through your account wallet.
Deposits and withdrawals made via Rocket are logged in your account wallet and fall within the scope of this policy.
Upay payment records are stored at account level and are subject to the same retention and access rules described in this policy.
All wallet activity — balance changes, transfer confirmations, pending states — is covered by this policy and available for your review in the account area.
Not every part of your experience on tbk99 falls under the same policy rules. Understanding where this policy applies — and where it stops — helps you know exactly who is responsible for what, and where to direct a question if something falls outside our direct control.
Your account login, session history, password changes and account-level settings are fully within scope. We control these directly, and any rights you hold under this policy apply here without qualification.
Deposits and withdrawals processed through your account — including Rocket and Upay transfers — are covered. The transaction record we hold is subject to your access and correction rights. The payment provider's own terms govern their side of the transfer.
Game content, odds displays, promotional notices and lobby information are produced or supplied under separate content arrangements. This policy does not override the specific terms attached to those content areas, which are published separately.
Services operated by third parties — such as your mobile wallet provider or your device's browser — are outside the scope of this policy. We cannot accept responsibility for how those external services handle your data or process a request.
This policy is not passive reading — it describes real steps you can take. If you want to review what information we hold, you can raise a data access request through our published support route and we will respond with the records associated with your account. If any detail in your account is inaccurate — your registered name, contact address or wallet reference — you can submit a correction request and we will update it once we have verified the change against the information you provided at registration. Raising a policy question does not require you to close your account or interrupt your access; you can send us a question at any point through the contact routes listed in the support section of this page. Where your local law gives you additional rights beyond those described here — such as the right to object to a specific type of data processing — those rights are not watered down by this policy. We aim to handle every request promptly, and the account-level records involved in any Rocket or Upay transaction are available for review on request.
Submit a data access request via our support contact to receive the account and transaction records we hold for your registered email.
If your registered name, contact or wallet reference is wrong, send a correction request with the accurate details and we will verify and update it.
Any question about how this policy applies to your account can be sent through our published contact route — no account closure or service interruption required.
If local law gives you additional rights not listed here, contact us directly. We will assess the request and respond in line with our published procedure.
If your policy question is not answered on this page, the routes below are the published ways to contact us. Use the one that suits your situation — all three reach the same policy team.
Open the chat widget from any page on tbk99 to submit a policy or account question directly. Available through the site interface.
Send a written policy request to our support email address, listed in the Contact section of the site. Use this route for data access or correction requests that require a written record.
The Help Centre linked from your signed-in account area includes published policy articles and a form to submit a specific policy request tied to your account.
We keep this policy section focused on the practical mechanics of how account data is managed — not abstract principles. Here is what we actually do at each level of your account.
Account and transaction records, including Rocket and Upay payment logs, are retained only for as long as operational needs or applicable rules require. When retention is no longer justified, the data is removed from active systems.
We use session cookies to keep your account authenticated across page loads on tbk99. Cookie preferences can be adjusted through your browser settings; blocking certain cookies may affect account functionality.
Password changes, login verification and account-lock requests are managed through the Account Settings area. If you suspect unauthorised access, use the published support route to raise a security request immediately.
If this policy is updated, the revised version will be published at this URL with a visible change date. Continuing to use the account after a policy update is published constitutes your acknowledgement of the revised terms.
These are the questions we receive most often about our legal policy, account rights and data handling. If your question is not covered here, use one of the contact routes in the support section above.
Access to tbk99 and the applicability of this policy depend on your local law and eligible region. You are responsible for confirming that using this service is permitted where you are located. This policy governs your account once it is active, regardless of which device you use.
Submit a data access request through our email support or the Help Centre form linked from your signed-in account. Include your registered email address. We will respond with the records associated with your account through the same contact route.
Yes. All wallet activity processed through your tbk99 account — including Rocket deposits and Upay transfers — is recorded at account level and falls within the scope of this policy. You can request access to these records through the published support route.
Send a correction request to our support team with the accurate information. We will verify the correction against your original registration details and update the account. Name, contact address and wallet reference are all correctable through this route.
Absolutely. Submitting a policy question or data request does not affect your account status or access. You can continue using the platform while we process your request. Use live chat or email support for the fastest acknowledgement.
The revised policy will be published at this page URL with a visible change date. We do not send individual notifications for routine updates, so we recommend checking this page periodically. Continuing to use your account after an update is published means you have acknowledged the change.